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- The Miss Utility of Virginia Web Ticket Entry (Web TE) application is intended for professional excavators who enter an average of 5 tickets or more each week. By using the system at this level, callers become very familiar with the notification requirements. In addition, the effort required on the part of VUPS, Inc. to set up accounts, maintain them with current information, audit the tickets entered and enforce ticket entry policies only becomes efficient for users with large ticket volumes.
- To use Web TE, you must either Attend a Training Session conducted by VUPS Staff. If you are located outside Virginia or cannot attend a live session, you may request to use our Online Training Module (available only for those who enter 5 tickets per week or more).
- All Web TE users must sign a Web Ticket Entry Agreement prior to receiving a username and password for the system. Web TE users who attend a live training session will complete this form during the training. Users who receive an Online Training account will recive a copy of the the Agreement by email once they complete the training module. The completed form should be mailed to:
VUPS, Inc.
Attn: Help Desk
1829 Blue Hills Cir NE
Roanoke, VA 24012
- Microsoft .NET Framework 1.1 (Dot Net) must be installed on your computer in order to run the Newtin ticket entry software. The VUPS Browser Setup Instructions provide a step by step description that will assist you in adjusting your Microsoft Internet Explorer browser settings.
- One Person – One Account - Each individual person will be allowed only one Web Ticket Entry Account. The Caller or Web User’s employer name is what is collected on Miss Utility Tickets – not the excavator company name. Virginia Law does require that the Caller or Web User be employed by the company actually doing the excavation work. Alternately, the caller’s employer should be “directly supervising” the excavation work on the jobsite. In either case, the Miss Utility center is required to collect information on the Caller or Web User. In other words, “Who requested the ticket?”
- Use of Company # field - For companies with multiple offices and phone numbers, all employees should use the same Company # for all tickets – called in or web entered. Our software is designed to link tickets by Company #. You will have access to Update, Remark or request revision tickets only on tickets that contain the same Company # as your account. Think of the Company # field as a way of listing all individuals who can use your tickets.
- Web Ticket Entry Accounts will automatically expire once a year. The user will need to call the Miss Utility of Virginia Help Desk, verify their contact and company information and their account will be reset for another year. This is intended to allow us to verify the information provided on tickets and to clear out unused accounts.
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