To ensure that you have all of the necessary information before you call Miss Utility of Virginia, you may download and print a worksheet. Click here for worksheet.
During your call, you will be asked a series of questions designed to help determine the location of your project. At the conclusion of the call, you will be given a ticket number and a verbal list of utility companies that are notified by the Miss Utility of Virginia. Not every member has underground lines on your property. Not every company is a member with Miss Utility of Virginia. You may want to have a pen and paper to write down the names of the utility companies for future reference. You may prepare yourself for the call having the following information readily available:
- Your contact information (name, phone number, email address)
- Who will be doing the work
- Address where work will take place along with any cross streets
- City or County where the work is taking place
- For new subdivisions, give name of subdivision and lot number)
- Type of work being done (example, installing a mailbox post)
- A detailed description of where the work will take place on the property
- Has the work area been marked with white paint (required when a specific location of excavation cannot be given)
- Any special instructions about gaining access to the property (locked gates or unrestrained animals) or driving directions (especially to rural locations).
Remember: Allow at least 3 working days before planning to dig. Utility locators have 48 hours beginning at 7 AM on the next working day (after your call) to locate the lines and place their response on the Positive Response System. In order to dig on a Saturday morning, you will need to call Miss Utility no later than 5 PM on Tuesday. Weekends and holidays do not count as "working days".