Who or What is Miss Utility? The Virginia Utility Protection Service, commonly called Miss Utility of Virginia, is the not-for-profit organization created by Virginia's utilities to protect their underground facilities. The Process An individual or company is planning to excavate. A call is made to Miss Utility of Virginia at 811. Information is gathered about the excavator and the proposed dig site. This information is electronically delivered to member utilities. Member utilities mark their facilities or employ a contract locator to perform their locates. The locator responds to our electronic system and a response is sent to the excavator.