F.A.Q.s

Questions from Excavators - These links provide information for anyone excavating in Virginia.

What is Miss Utility of Virginia?   How does it work?

    

Excavate Carefully  How deep are the utilities?
Holidays  A list of Federal and Virginia state Holidays
How can I contact the center?   Phone / Web Ticket Entry
How does the Positive Response System work?   Check status of marking before excavating!
What map books do you use?   Mapping the dig site
Virginia Marking Standards - Letter Designations   How to identify the paint marks
I need help with my Web Ticket Entry account   For existing Web TE users
Utility Locating Contractors   Who can I call to locate private utility lines?

Questions from Underground Utility Owners - These links provide information for underground utility owners.

How do I respond to tickets?   Positive Response instructions
How do I change my database?   Member mapping instructions
How do I change my receiving location / info?  How do I change my field contact?   VUPS Member Services 
I have a billing question   VUPS Accounting Department
How do I join Miss Utility of Virginia?   Information for non-member utility owners

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